The feedback we receive from our visitors is a very good source for improving our services. But sometimes the messages are different, they contain more than criticism or suggestions. The message below was received recently from a German visitor who forgot his wedding ring in one of Mandira’s rooms. The golden ring was found and sent by Fedex thanks to the efforts of Wayan Sunatha, Front Office Manager, and Tri Indah, Hotel Secretary. Both are happy when they make others happy. And this is the main preoccupation in Bali Mandira.
“Many thanks for your warmest greeting from the wonderful Bali Mandira Beach Resort & Spa. (…) Yes, I am very glad to announce that since Thursday 24th February 6 p.m., my wedding ring is back on my finger! There was a delay in Germany about 7 days for clarifying at the German customs authority.
I would like to thank you again very cordially for all whole expenditure which you had by me. I will keep you in memory as a very helpfully and reliable friend. You in person as the representative of the Bali Mandira Beach Resort & Spa made the best advertisement for your resort and for Bali in general. I will tell this story to all my friends and to all my colleagues in Philips Company.
I hope, I will spend my Holidays later on again in the wonderful Bali Mandira Beach Resort for inviting you and your family for a delicious Dinner.”
Manfred Mueller-Sacher, Germany